Frequently Asked Questions (FAQ)

KGS – Frequently Asked Questions

1. What type of leather do you use?
We use premium quality genuine leather selected for durability, comfort, and long-lasting performance.

2. Do you offer custom sizes?
Yes. We provide custom sizing to help ensure a comfortable and accurate fit.

3. Can I customize the design or add my logo?
Yes. We offer custom colors, logos, branding, and design modifications according to your requirements.

4. How long does production take?
Standard orders are processed quickly, while custom-made products typically require additional production time depending on the design and complexity.

5. Do you ship internationally?
Yes. We offer worldwide shipping and deliver to customers across the globe.

6. What payment methods do you accept?
We accept secure online payments through Shopify-supported payment gateways.

7. What is your return policy?
Returns are accepted according to our return policy. Custom-made products may have different return conditions.

8. How can I contact KGS?
You can contact us directly through WhatsApp at +92 322 5468731 or via our Contact Us page.

9. Can I order a single leather jacket?
Yes. Selected products are available for individual orders. Custom manufacturing requirements may have different minimum quantities.

10. Do you accept bulk orders?
Yes. We accept bulk and wholesale orders for businesses, brands, teams, and organizations.

11. Do you offer private label manufacturing?
Yes. We provide private label and OEM manufacturing services for brands and businesses.

12. Can you manufacture my own design?
Yes. You can provide your design, reference image, measurements, colors, materials, and other requirements for review.

13. Can I choose the color of my jacket?
Yes. Many products can be customized with different colors depending on the leather and design.

14. Can I choose the type of leather?
For custom manufacturing, different leather options may be available depending on the product and required specifications.

15. Do you manufacture motorcycle racing suits?
Yes. We manufacture motorcycle racing suits and rider gear with customizable designs and specifications.

16. Can you add patches, embroidery, or branding?
Yes. Depending on the product, we can add patches, embroidery, logos, labels, and other branding elements.

17. Can I provide my own measurements?
Yes. You can provide your measurements for custom-sized products. We can also provide measurement guidance when needed.

18. How do I choose the correct standard size?
Please check the size chart available on the product page before placing your order.

19. Can I request a sample before a bulk order?
Sample availability depends on the product and project requirements. Contact us with your details to discuss sample options.

20. How do I track my order?
Once your order has been shipped, tracking information will be provided when available.

21. Can I change my order after placing it?
Please contact us as soon as possible. Changes may be possible if the order has not already entered production or processing.

22. Can I cancel my order?
Cancellation depends on the order status. Custom-made products may have different cancellation conditions once production has started.

23. What should I do if my order arrives damaged?
Please contact us promptly with your order details and clear photos of the product and packaging so we can review the issue.

24. How should I care for my leather jacket?
Keep your jacket away from excessive moisture and direct heat. Store it in a cool, dry place and use suitable leather-care products when required.